Technical Support Specialist 2 – MedTech Systems (Remote)

BD; South Dakota Park (SD); Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical

Health

Dental

401k

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. The role requires strong knowledge of Medstation systems from server to station, and collaboration with cross-functional teams.

Responsibilities include working with ES 1.1x upgrade teams, ensuring regulatory compliance, and expanding knowledge to support remediation efforts, with a remote/home office option and in-office

Qualifications

• Bachelor’s degree in Computer Science or Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years) and ability to write queries and analyze data.
• SSIS exposure/experience and SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration.
• Networking terminology and commands; IIS and Web App Administration.
• XML language understanding and ability to review logs.

Responsibilities

• Answer inbound calls, callbacks, and escalations on the 1.1x Channel.
• Provide timely updates to customers and document case notes.
• Collaborate with ES 1.1x upgrade team for communication and coordination of support.
• Maintain knowledge of ES 1.1x to troubleshoot effectively.
• Work remotely from home office with on-site collaboration when needed.

Skills

SQL queries

Windows OS

Remote troubleshooting

Customer escalations

Team collaboration

Education

Bachelor’s degree in CS/ET or 3+ years experience

Tools

SQL Server

SSIS

SQL Reporting Services

VMware

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. The role requires strong knowledge of Medstation systems from server to station, and collaboration with cross-functional teams.

Responsibilities include working with ES 1.1x upgrade teams, ensuring regulatory compliance, and expanding knowledge to support remediation efforts, with a remote/home office option and in-office