Technical Support Specialist II - MedTech, Remote

BD; Maryland City (MD); Ibrido; USD 44.000 - 71.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Health

Dental

401k

Descrizione del lavoro

BD is seeking a Technical Support Specialist 2 to resolve complex issues, manage escalations, and support ES 1.1x upgrades. You will troubleshoot from server to station, collaborate with cross-functional teams, and ensure timely, compliant remediation.

The role emphasizes strong SQL, Windows, and networking skills, with a remote/home-office option and a requirement for in-office presence to foster collaboration.

Competenze

• Bachelor’s degree or 3+ years equivalent experience.
• 2+ years Microsoft SQL experience with queries and analysis.
• Exposure to SSIS and SQL Reporting Services.
• Windows Server and desktop administration knowledge.
• Networking concepts, IIS, and VMware basics.
• Experience reviewing OS and application logs; XML familiarity.
• Flexible hours and remote work from home option.

Mansioni

• Answer inbound calls, callbacks, and escalations on the 1.1x channel.
• Provide timely updates and ensure customer needs are met.
• Collaborate with ES 1.1x upgrade team for coordination.
• Maintain data quality in Salesforce and documentation.
• Adhere to regulatory requirements for remediation efforts.

Conoscenze

Customer service mindset

Windows OS knowledge

SQL data analysis

Networking basics

Log analysis

Formazione

Bachelor's in CS or related

Strumenti

SQL Server

SSIS

SQL Reporting Services

VMware

IIS Web Apps

Group Policy

XML language

Logs review tools

Descrizione del lavoro

BD is seeking a Technical Support Specialist 2 to resolve complex issues, manage escalations, and support ES 1.1x upgrades. You will troubleshoot from server to station, collaborate with cross-functional teams, and ensure timely, compliant remediation.

The role emphasizes strong SQL, Windows, and networking skills, with a remote/home-office option and a requirement for in-office presence to foster collaboration.