Remote MedTech Technical Support Engineer

BD

Sacramento (CA)

Hybrid

USD 44,000 - 71,000

Full time

8 days ago

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Job summary

BD is a leading global medical technology company seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including customer escalations and site downtime. The role requires deep understanding of Medstation systems, ES 1.1x remediation, and collaboration with cross-functional teams to ensure timely communication and high-quality service.

Responsibilities include remote troubleshooting, escalation management, and regulatory adherence, with a mix of on-site

Qualifications

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
MS SQL experience (2+ years).
Windows Server (2008+) and Desktop Administration (Win7+).
Networking topology, terminology, commands.
Understanding of XML language (1+ years).
Ability to review application and OS logs (2+ years).

Responsibilities

Resolve complex, time-sensitive, high-risk issues including customer escalations.
Troubleshoot remotely and dispatch to field service when needed.
Maintain knowledge of ES 1.1x for troubleshooting and support.
Collaborate with ES 1.1x upgrade team for timely communication.
Ensure regulatory compliance for ES 1.1x remediation efforts.
Provide CSC support to internal peers related to upgrades and implementations.