Technical Support Specialist II – Healthcare IT (Remote)

BD; Elm (PA); In loco; USD 44.000 - 71.000; Tempo pieno

Vantaggi offerti da questo lavoro

medical

health

dental

401k

Descrizione del lavoro

BD is seeking a Technical Support Specialist 2 to assist with complex, time-sensitive issues, including escalations, site downtime, and remote troubleshooting. The role covers end-to-end knowledge of Medstation systems, with ES 1.1x upgrade focus and internal CSC support.

Responsibilities include coordinating with ES 1.1x teams, meeting regulatory remediations, and expanding troubleshooting capabilities. Built for high-quality customer service with strong documentation and collaboration.

Competenze

• Bachelor’s degree or equivalent experience and 3+ years in related field.
• Microsoft SQL experience (2+ years).
• Ability to write queries and analyze SQL data (SELECT/JOIN).
• SSIS exposure/experience and SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration.
• Networking terminology and ports understanding.
• IIS and Web Application Administration.
• Group Policies terminology and administration.
• VMware terminology and administration.
• Application installation and troubleshooting.
• XML language understanding.
• Ability to review application and OS logs (2+ years).
• Flexible in working hours; remote/home-office capability.

Mansioni

• Collaborate with ES 1.1x upgrade team to ensure timely communication.
• Adhere to regulatory requirements for ES 1.1x remediation.
• Maintain and expand knowledge of ES 1.1x for troubleshooting and support.
• Provide CSC support to internal peers related to ES 1.1x upgrade/implementation.
• Answer inbound calls, callbacks, and escalations; document case notes clearly.
• Provide progress updates and seek customer feedback to ensure needs are met.

Formazione

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Strumenti

Microsoft SQL

SSIS

SQL Reporting Services

Windows Server

VMware

IIS

Group Policies

XML

Descrizione del lavoro

BD is seeking a Technical Support Specialist 2 to assist with complex, time-sensitive issues, including escalations, site downtime, and remote troubleshooting. The role covers end-to-end knowledge of Medstation systems, with ES 1.1x upgrade focus and internal CSC support.

Responsibilities include coordinating with ES 1.1x teams, meeting regulatory remediations, and expanding troubleshooting capabilities. Built for high-quality customer service with strong documentation and collaboration.