Remote MedTech Technical Support Specialist

BD; Lincoln (NE); Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. The role covers BD Medstation systems from server to station and requires collaboration with ES 1.1x upgrade teams to ensure timely, quality support.

The position emphasizes regulatory adherence, ongoing product knowledge expansion, and delivering a high-quality customer experience through clear communication and documented case

Qualifications

• Bachelor’s degree in Computer Science or Electronics, or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years) and ability to write queries and analyze data.
• SSIS exposure/experience and SQL Reporting Services.
• Windows Server and desktop administration experience.
• Networking concepts and VMware knowledge.

Responsibilities

• Provide CSC support for ES 1.1x upgrades and remediation efforts.
• Handle inbound calls, callbacks, and escalations with timely updates.
• Document case notes in Salesforce with high data quality.
• Collaborate with ES 1.1x upgrade team to ensure coordination.
• Maintain knowledge of ES 1.1x to troubleshoot effectively.

Education

Bachelor's degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

Microsoft SQL

SSIS

SQL Reporting Services

Windows Server

Networking topology

IIS

Group Policies

VMWare

Application Installation

Ports

XML

Job description

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. The role covers BD Medstation systems from server to station and requires collaboration with ES 1.1x upgrade teams to ensure timely, quality support.

The position emphasizes regulatory adherence, ongoing product knowledge expansion, and delivering a high-quality customer experience through clear communication and documented case