Remote Technical Support Specialist 2 — MedTech & SQL Expert

BD; Lebanon (KS); Remoto; USD 44.000 - 71.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work from home

Total Rewards program

Competitive benefits

Descrizione del lavoro

BD is a leading global medical technology company. The Technical Support Specialist 2 role focuses on resolving complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting, with deep knowledge of Medstation systems.

You will collaborate with ES 1.1x upgrade teams, adhere to regulatory requirements, maintain Salesforce data, and provide high-quality service while supporting internal peers and external customers from a remote home office.

Competenze

• Bachelor’s degree in Computer Science or Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years) with ability to write queries.
• Experience with Windows Server and hospital IT environments.

Mansioni

• Provide CSC support for ES 1.1x upgrade and remediation efforts.
• Collaborate with cross-functional upgrade team for timely communication.
• Maintain knowledge of ES 1.1x to troubleshoot effectively.
• Adhere to regulatory requirements specific to remediation.
• Maintain high data quality in Salesforce and document cases clearly.

Conoscenze

SQL experience

Technical support

Customer service

Windows OS familiarity

Formazione

Bachelor's degree in Computer Science/Electronic Technologies

3+ years of equivalent experience

Strumenti

SQL Server

SSIS

SQL Reporting Services

IIS

Active Directory

VMware

Wireshark

Descrizione del lavoro

BD is a leading global medical technology company. The Technical Support Specialist 2 role focuses on resolving complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting, with deep knowledge of Medstation systems.

You will collaborate with ES 1.1x upgrade teams, adhere to regulatory requirements, maintain Salesforce data, and provide high-quality service while supporting internal peers and external customers from a remote home office.