Remote MedTech Technical Support Specialist

BD; New York (NY); Hybrid; USD 44,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is a leading global medical technology company seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues. You will handle escalations, site downtime, and remote troubleshooting, coordinating with field service and internal teams.

The role emphasizes understanding Medstation systems, regulatory requirements, and knowledge expansion through ES 1.1x remediation efforts. Collaboration and customer education are key aspects of the job.

Qualifications

• BA/BS in Computer Science or related field or 3+ years of equivalent experience.
• Experience with SQL queries, joins, and data analysis.
• Knowledge of BD ES 1.1x remediation activities is a plus.

Responsibilities

• Provide timely, professional resolution of complex customer issues.
• Collaborate with ES 1.1x upgrade team and cross-functional groups.
• Document cases with clear, actionable notes and escalate as needed.

Skills

SQL experience

SSIS

SQL Reporting Services

Windows Server

IIS

Web Application Administration

VMware

XML

Education

Bachelor’s degree in Computer Science or related field or 3+ years of experience

Tools

SQL

SSIS

SQL Server

VMware

Job description

BD is a leading global medical technology company seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues. You will handle escalations, site downtime, and remote troubleshooting, coordinating with field service and internal teams.

The role emphasizes understanding Medstation systems, regulatory requirements, and knowledge expansion through ES 1.1x remediation efforts. Collaboration and customer education are key aspects of the job.