Technical Support Specialist 2: ES 1.1x Upgrades (Remote)

BD; Clayton (MO); On-site; USD 44,000 - 71,000; Full time

Job summary

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues including escalations, downtime, and remote troubleshooting for ES 1.1x upgrades. You will support internal peers and coordinate with the ES 1.1x upgrade team while maintaining high data quality in Salesforce.

The role requires strong SQL skills, Windows Server and networking know-how, and a readiness to work from a home office with on-site presence as specified by BD’s total rewards policy.

Qualifications

• Bachelor's degree or 3+ years of equivalent experience.
• Strong SQL skills: write queries, analyze data in complex DBs.
• Experience with SQL Server tools: SSIS, SQL Reporting Services.

Responsibilities

• Collaborate with ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements for ES 1.1x remediation.
• Maintain knowledge of ES 1.1x to troubleshoot and support.
• Answer inbound calls, callbacks, and escalations on the 1.1x Channel.
• Document case notes with high data quality in Salesforce.
• Provide progress updates to customers and gather feedback.
• Manage cases to ensure a high-quality customer experience.
• Understand BD products in the context of pharmacy workflows.
• Have working knowledge of Windows OS & hospital IT environments.
• Identify issue trends and use tools and team collaboration to troubleshoot.

Skills

SQL queries

SQL data analysis

SSIS

SQL Reporting Services

Windows Server administration

Networking knowledge

IIS/Web app administration

Group Policy administration

VMware

XML language

Log analysis

Education

Bachelor's degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

Salesforce

VMware

Job description

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues including escalations, downtime, and remote troubleshooting for ES 1.1x upgrades. You will support internal peers and coordinate with the ES 1.1x upgrade team while maintaining high data quality in Salesforce.

The role requires strong SQL skills, Windows Server and networking know-how, and a readiness to work from a home office with on-site presence as specified by BD’s total rewards policy.