Technical Services Lead - Remote Integrations & Client Success

ABSORB; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote-first

Health and wellness benefits

Equipment allowance

Career growth opportunities

DEI programs

Job summary

Absorb Software is seeking a Technical Services Specialist to lead integrations and data projects for SaaS clients. You will blend client engagement with hands-on technical execution, guiding conversations and diagnosing integration challenges to deliver end-to-end solutions.

Responsibilities include scoping, data imports/exports, and API/SAML/OIDC based integrations, while mentoring teammates and contributing to continuous process improvements.

Qualifications

• 2+ years in integration or data solutions for a SaaS platform or equivalent technical role.
• Demonstrated success in a client-facing technical role with communication, clarity, and expectation-setting.
• Strong understanding of data models, validation, transformation, and system-to-system integration concepts.
• Ability to analyze and translate complex business requirements into clear technical approaches.
• Proven ability to manage multiple projects with documentation and service standards.
• Comfortable working independently while collaborating across teams.
• Familiarity with AI tools and agents.

Responsibilities

• Lead scoping sessions, confirm requirements, and build project plans aligned to client goals.
• Manage integration and data projects end-to-end; ensure timely, high-quality delivery.
• Translate complex technical concepts into actionable guidance for clients.
• Build trust-based client relationships through clarity and reliability.
• Implement and maintain data imports/exports and system integrations.
• Troubleshoot data challenges and advise on best practices in modeling and governance.
• Contribute to BI/analytics discussions to help clients leverage learning data.
• Mentor team members and support continuous improvement initiatives.

Skills

Client-facing

Integration design

RESTful APIs

SSO support

SQL

Data modeling

Project management

AI tools

Tools

Zendesk

JIRA

Confluence

Salesforce

PowerBI

Snowflake

Job description

Absorb Software is seeking a Technical Services Specialist to lead integrations and data projects for SaaS clients. You will blend client engagement with hands-on technical execution, guiding conversations and diagnosing integration challenges to deliver end-to-end solutions.

Responsibilities include scoping, data imports/exports, and API/SAML/OIDC based integrations, while mentoring teammates and contributing to continuous process improvements.