Technical Success Lead — SaaS Adoption & Integrations

iCIMS, Inc.; Holmdel Township (NJ); On-site; USD 73,000 - 83,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Parental leave

Paid holidays

Sick days

Job summary

ICIMS is seeking a Technical Success Manager to ensure customers achieve measurable success with the Talent Cloud and integrations. You will act as a trusted technical advisor, drive platform adoption, and optimize configuration through proactive engagement and education.

You will partner with Account Managers, Support, Product, and Community teams to deliver exceptional customer experiences and maximize the value of ICIMS solutions for enterprise clients.

Qualifications

• 2–5 years in a technical customer-facing SaaS role, preferably HR tech.
• Strong understanding of SaaS architectures, APIs, data integrations, and cloud tech.
• Experience supporting enterprise clients with complex ecosystems.
• Ability to translate technical detail into business value for HR/IT.

Responsibilities

• Own and maintain the Success Plan for assigned customers and align milestones with business outcomes.
• Lead QBRs to demonstrate ROI and value realization.
• Perform Adoption Audits to optimize product utilization and best practices.
• Monitor account health and mitigate risk with proactive CTAs.
• Partner with Account Manager on account planning and tracking.
• Provide guidance on iCIMS integrations, including HRIS and APIs.
• Communicate product roadmap releases and impact to customers.
• Facilitate Product Engagement Requests and enablement sessions.
• Contribute product feedback to inform roadmap and enablement content.
• Collaborate with Community and Training teams for customer education.
• Serve as technical advocate in escalations with Support and Product.
• Maintain accurate activity tracking in CRM and CS platforms.

Skills

SaaS architecture

APIs & data integrations

CRM tools (Salesforce)

Gainsight

HRIS familiarity

Customer success mindset

Stakeholder management

Communication skills

Tools

Salesforce

Gainsight

REST APIs

Job description

ICIMS is seeking a Technical Success Manager to ensure customers achieve measurable success with the Talent Cloud and integrations. You will act as a trusted technical advisor, drive platform adoption, and optimize configuration through proactive engagement and education.

You will partner with Account Managers, Support, Product, and Community teams to deliver exceptional customer experiences and maximize the value of ICIMS solutions for enterprise clients.