Technical Customer Success Manager (Remote, Integrations)

Lively, Inc.

United States

On-site

USD 80,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Stock options

Medical, dental, vision insurance

401k plan

Flexible vacation policy

Life and disability coverage

Job summary

Lively Inc. is seeking a proactive Technical Customer Success Manager to deepen our customer relationships and support implementations across the US.

You will become the go-to SME on our benefits products and EDI integrations, helping clients optimize their BenAdmin and payroll workflows. Ideal candidates have 2+ years in enterprise customer support, strong cross‑functional collaboration, and a passion for technology.

Qualifications

2+ years of client facing experience.
Exceptional level of customer support to enterprise customers.
Strong project management, organizational, and interpersonal skills.
Excellent verbal and written communication skills.
Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Engineering).
Familiarity with Salesforce CRM and Jira.
Basic understanding of EDI Feeds, SFTP, and APIs.

Responsibilities

Become a subject matter expert on customer support topics.
Facilitate and monitor EDI Feeds with new customers and their BenAdmin and/or Payroll providers.
Maintain a deep understanding of our product and speak with customers about relevant features for their requirements.
Maintain high customer satisfaction by collecting and structuring feedback and prioritizing requests with internal teams.
Learn Lively’s Employer product functionality and understand the architecture and tools needed to triage issues.
Write and manage technical documentation for internal teams and external customers.