Technical Customer Manager (FSI) | Drive Value

Qualtrics; Provo (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Health & Wellness

Mentorship & Growth

Paid Time Off

401(k) Matching

Job summary

Qualtrics, a global leader in Experience Management, seeks a data-driven Analyst, Technical Customer Manager for the FSI vertical. You will lead medium to large-scale software implementations, partner with customers throughout their lifecycle, and drive value realization.

The role focuses on platform adoption, renewals, and portfolio growth across industries. You will collaborate with project managers, engineering, and product teams to design and deliver tailored customer journey solutions,

Qualifications

• 3+ years of experience in leading complex customer programs
• Technical aptitude with platform adoption and deployment
• Consulting and program management experience
• Customer engagement and ability to drive workshops and knowledge transfer
• Stakeholder influence with senior decision makers
• Industry experience in Experience Management or related fields
• Entrepreneurial spirit with ability to navigate ambiguity and scale initiatives
• Bachelor’s degree in science, technology, engineering, or business-related field
• Willingness to travel up to 25%

Responsibilities

• Own the success of a portfolio of customer accounts and act as the technology advisor throughout the lifecycle
• Monitor portfolio health, adoption, and value realization to identify growth opportunities
• Define expansion strategies to drive Net ARR and portfolio performance
• Lead project implementations for new and existing customers with cross-functional teams
• Conduct risk planning, mitigation and reporting to stakeholders
• Ensure project and account documentation is maintained and up-to-date
• Stay current with product and strategic journey enhancements
• Build strong relationships with senior customer program owners and decision makers

Job description

Qualtrics, a global leader in Experience Management, seeks a data-driven Analyst, Technical Customer Manager for the FSI vertical. You will lead medium to large-scale software implementations, partner with customers throughout their lifecycle, and drive value realization.

The role focuses on platform adoption, renewals, and portfolio growth across industries. You will collaborate with project managers, engineering, and product teams to design and deliver tailored customer journey solutions,