Technical Customer Manager – Financial Services (Hybrid)

Qualtrics; Chicago (IL); Hybrid; USD 74,000 - 89,000; Full time

Benefits offered by this job

Health & wellness benefits

Career development

Paid time off

401(k) plan

Job summary

Qualtrics is seeking an Analyst, Technical Customer Manager - FSI in Illinois. You will lead the design, delivery and ongoing success of customer experience programs, partnering with clients from onboarding through optimization to realize value.

You will manage a portfolio of accounts, drive adoption, monitor health metrics, and coordinate cross-functional teams including engineering and product to deliver complex implementations. Travel up to 25% may be required.

Qualifications

• 3+ years of experience managing large, complex customer programs.
• Strong technical aptitude and willingness to learn Qualtrics platform.
• Proven consulting and program management skills.
• Ability to engage senior stakeholders and drive adoption.
• Experience mentoring cross-functional teams.
• Education: Bachelor’s degree in science, technology, engineering, or business.
• Willingness to travel up to 25%.

Responsibilities

• Own the success of a portfolio of customer accounts.
• Monitor portfolio health and identify growth opportunities.
• Define strategy to expand adoption and maturity.
• Lead project implementations with cross-functional teams.
• Mitigate risks and maintain high quality deliverables.
• Collaborate with internal teams to support customer experience.

Skills

Customer management

Project management

Technical aptitude

Consulting

Stakeholder influence

Industry experience

Communication

Education

Bachelor’s degree in science, technology, engineering, or business-related field

Job description

Qualtrics is seeking an Analyst, Technical Customer Manager - FSI in Illinois. You will lead the design, delivery and ongoing success of customer experience programs, partnering with clients from onboarding through optimization to realize value.

You will manage a portfolio of accounts, drive adoption, monitor health metrics, and coordinate cross-functional teams including engineering and product to deliver complex implementations. Travel up to 25% may be required.