Strategic Technical Customer Leader - FSI

Qualtrics; United States; Hybrid; MXN 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Comprehensive Health & Wellness

Hybrid work model

Paid time off

Job summary

Qualtrics in Mexico City is seeking a Principal Technical Customer Manager to lead the design, delivery and ongoing success of customer experience programs within the FSI sector. You will partner across the lifecycle from onboarding to value realization, acting as the primary technology advisor for your portfolio.

You will own portfolio health, drive adoption, renewals and Net ARR, collaborating with cross-functional teams to advise senior customers on strategic initiatives.

Qualifications

• 3+ years of experience leading large, complex customer programs
• Strong technical aptitude and willingness to learn the Qualtrics platform
• Proven consulting & program management skills across multiple projects
• Ability to build relationships with senior customer program owners
• Knowledge of industry shifts in experience management

Responsibilities

• Portfolio Leadership: Own the success of a portfolio of customer accounts as the primary technology advisor
• Portfolio Performance: Monitor health, adoption and value to drive growth
• Account Growth & Maturity: Define strategy to expand program adoption and maturity across accounts
• Strategic Project Management: Lead projects with cross-functional teams
• Risk & Quality Management: Plan, monitor and mitigate project risks
• Cross-functional Collaboration: Work with internal teams to support customer experience

Skills

Portfolio leadership

Project management

Technical aptitude

Customer engagement

Stakeholder influence

Consulting

Travel flexibility

Education

Bachelor's degree in science, technology, engineering, or business-related field

Job description

Qualtrics in Mexico City is seeking a Principal Technical Customer Manager to lead the design, delivery and ongoing success of customer experience programs within the FSI sector. You will partner across the lifecycle from onboarding to value realization, acting as the primary technology advisor for your portfolio.

You will own portfolio health, drive adoption, renewals and Net ARR, collaborating with cross-functional teams to advise senior customers on strategic initiatives.