Senior Technical Customer Success Manager

Qualtrics; Chicago (IL); Hybrid; USD 98,000 - 119,000; Full time

Benefits offered by this job

Health & wellness

Mentorship

Paid time off

401(k)

Job summary

Qualtrics seeks a Senior Analyst, Technical Customer Manager to lead a portfolio of enterprise customer programs across industries such as restaurant, retail, travel, and hospitality. You will deliver technical implementations, optimize platform usage, and expand accounts by partnering with executives and cross‑functional teams.

You’ll drive value realization, mentor teammates, and shape strategic feedback programs while navigating complex organisations and travel up to 25% as needed.

Qualifications

• 3+ years of experience managing large, complex customer programs.
• Strong technical aptitude with platform adoption and software deployments.
• Proven consulting and programme management experience delivering outcomes on time and budget.
• Ability to engage stakeholders and host workshops with senior decision-makers.
• Industry knowledge in experience management is a plus.

Responsibilities

• Build and maintain strong customer stakeholder relationships to understand goals and strategy.
• Define and execute retention, maturation and expansion plans across portfolios.
• Develop success plans aligned with business goals and technology roadmaps.
• Monitor adoption, health and value metrics to drive outcomes.
• Lead cross-functional project teams to deliver on goals and timelines.
• Communicate progress and risks clearly to stakeholders.

Skills

Project management

Customer engagement

Stakeholder management

Technical aptitude

Consulting skills

Cross-functional collaboration

Education

Bachelor's degree

Job description

Qualtrics seeks a Senior Analyst, Technical Customer Manager to lead a portfolio of enterprise customer programs across industries such as restaurant, retail, travel, and hospitality. You will deliver technical implementations, optimize platform usage, and expand accounts by partnering with executives and cross‑functional teams.

You’ll drive value realization, mentor teammates, and shape strategic feedback programs while navigating complex organisations and travel up to 25% as needed.