Senior Technical Customer Success Manager

Qualtrics

Provo (UT)

Hybrid

USD 120,000 - 150,000

Full time

3 days ago

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Benefits offered by this job

Comprehensive Health & Wellness

Professional Growth & Mentorship

Paid Time Off & Holidays

401(k) Retirement Plan

Job summary

Qualtrics is seeking an Analyst, Technical Customer Manager for Product & Services. You will lead a portfolio of customers, guiding technology adoption, renewals and value realization across industries.

The role blends consulting, project management and hands-on platform expertise to drive Net ARR growth and customer success. You will collaborate with cross-functional teams, influence senior stakeholders, and travel up to 25% to engage with clients.

Qualifications

3+ years of experience with large, complex organisations in customer programs.
Strong ability to plan and execute multiple projects on time and budget.
Excellent customer engagement skills and ability to present to senior management.
Willingness to travel up to 25%.

Responsibilities

Own the success of a portfolio of customer accounts as the primary tech advisor.
Monitor portfolio health, adoption and value realization to drive growth.
Define expansion strategies to improve Net ARR and portfolio performance.
Lead project implementations for new and existing customers.
Conduct risk planning, monitoring and reporting to stakeholders.
Collaborate with internal teams to support customer experience and account health.