Senior Analyst, Technical Customer Manager - Hybrid Growth

Qualtrics; Chicago (IL); Hybrid; USD 98,000 - 119,000; Full time

Benefits offered by this job

Health & Wellness

Growth & Mentorship

PTO & Holidays

401(k) Plan

Job summary

Qualtrics is seeking an Analyst, Technical Customer Manager to lead design, delivery and success of customer experience programs in FSI. You will partner with customers through onboarding, optimization and value realization, acting as a trusted technology advisor for medium to large implementations.

You will blend customer management with technical execution, drive renewals and expansion, and collaborate with product and engineering teams to deepen platform usage.

Qualifications

• 3+ years of experience advising on customer programs delivering business outcomes.
• Strong technical aptitude with platform adoption and complex implementations.
• Experience in consulting and project management with cross‑functional teams.
• Proven ability to engage customers and influence senior stakeholders.
• Understanding of industry shifts in experience management.
• Willingness to travel up to 25% to client sites and teams.

Responsibilities

• Build and maintain strong customer stakeholder relationships across portfolio.
• Define retention, maturation and expansion strategies for accounts.
• Develop success plans aligned with business goals and roadmaps.
• Monitor health, adoption metrics and identify value opportunities.
• Collaborate across teams to deliver on project goals and outcomes.

Skills

3+ years exp

Technical aptitude

Consulting & PM

Customer engagement

Stakeholder influence

Industry experience

Entrepreneurial spirit

Willingness to travel

Education

Bachelor’s degree in science, technology, engineering, or business-related field

Job description

Qualtrics is seeking an Analyst, Technical Customer Manager to lead design, delivery and success of customer experience programs in FSI. You will partner with customers through onboarding, optimization and value realization, acting as a trusted technology advisor for medium to large implementations.

You will blend customer management with technical execution, drive renewals and expansion, and collaborate with product and engineering teams to deepen platform usage.