Senior Technical Customer Manager, FSI

Qualtrics; Provo (UT); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Mentorship

Paid time off

401k

Job summary

Qualtrics in Utah is seeking an Analyst, Technical Customer Manager for FSI to lead design, delivery and ongoing success of customer experience programs, focused on driving measurable business impact. In this role, you will partner with customers throughout their lifecycle - from program delivery and onboarding to ongoing optimization, adoption and value realization.

You will act as the primary technology trusted advisor for your portfolio, leading medium and large-scale software implementations

Qualifications

• The ideal candidate combines technical expertise, consulting skills and a passion for helping customers transform their business through technology.
• 3+ years of experience working with large, complex organisations to execute and advise on customer facing programs.
• Technical aptitude with interest in learning the Qualtrics platform and deploying technology at scale.
• Experience in planning and executing multiple projects on time and budget, with collaboration across teams.

Responsibilities

• Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the lifecycle.
• Monitor portfolio performance using health, adoption and value metrics to manage risk and identify growth.
• Define strategy to expand program adoption and maturity, driving Net ARR and portfolio performance.
• Partner with customers to provide expertise leading to alignment of goals and timely execution.
• Plan, monitor and mitigate project risks while developing quality management plans.
• Collaborate with internal teams to support customer experience and maintain account health.

Skills

Technical aptitude

Consulting & program management

Customer engagement

Stakeholder influence

Industry experience

Entrepreneurial spirit

Education

Bachelor’s degree in science, technology, engineering, or business-related field

Job description

Qualtrics in Utah is seeking an Analyst, Technical Customer Manager for FSI to lead design, delivery and ongoing success of customer experience programs, focused on driving measurable business impact. In this role, you will partner with customers throughout their lifecycle - from program delivery and onboarding to ongoing optimization, adoption and value realization.

You will act as the primary technology trusted advisor for your portfolio, leading medium and large-scale software implementations