Senior Technical Customer Manager, Financial Services

Qualtrics; Chicago (IL); Hybrid; USD 122,000 - 128,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off & holidays

Hybrid work model

Wellness reimbursement

Job summary

Qualtrics is seeking a Principal Technical Customer Manager - FSI to lead design, delivery, and ongoing success of customer experience programs. You’ll be the technology trusted advisor, guiding medium to large-scale implementations and optimizing platform value across your portfolio.

You’ll partner with senior customers, drive adoption, renewals, and expansion while collaborating with cross-functional teams.

Qualifications

• 3+ years of experience working with large, complex organisations on customer programs.
• Technical aptitude and eagerness to learn the Qualtrics platform.
• Proven ability to plan and execute multiple concurrent projects on time and budget.
• Excellent communication and stakeholder management.

Responsibilities

• Own the success of a portfolio of customer accounts, serving as the primary technology advisor.
• Monitor portfolio health, adoption, maturity and value realization to identify growth opportunities.
• Define strategy to expand program adoption and maturity across customer accounts, driving Net ARR.
• Lead specific project implementations for new and existing customers with cross-functional teams.
• Conduct risk planning, monitoring and mitigation to ensure project success and quality.
• Collaborate with internal teams to support the customer’s experience and maintain account health.

Skills

Technical aptitude

Consulting skills

Program management

Customer engagement

Stakeholder influence

Education

Bachelor’s degree in science, technology, engineering, or business-related field

Job description

Qualtrics is seeking a Principal Technical Customer Manager - FSI to lead design, delivery, and ongoing success of customer experience programs. You’ll be the technology trusted advisor, guiding medium to large-scale implementations and optimizing platform value across your portfolio.

You’ll partner with senior customers, drive adoption, renewals, and expansion while collaborating with cross-functional teams.