Senior Technical Customer Manager — Experience Platform

Qualtrics; Chicago (IL); On-site; USD 120,000 - 170,000; Full time

Job summary

Qualtrics is seeking a Principal Technical Customer Manager for Product & Services to lead the design, delivery and ongoing success of customer experience programs. You will partner with customers through onboarding, adoption and value realization, acting as the technology trusted advisor across medium to large-scale implementations.

You will blend customer and project management with platform adoption, working with industry verticals to drive renewals, expansion and measurable business impact.

Qualifications

• 3+ years of experience delivering complex customer programs
• Proven ability to manage multiple projects on time and budget
• Strong communication, facilitation, and executive stakeholder skills
• Willingness to travel up to 25%
• Bachelor's degree in a related field

Responsibilities

• Lead delivery of customer experience programs across lifecycle
• Partner with customers to ensure adoption, value realization and renewals
• Define expansion strategies and drive Net ARR growth
• Coordinate cross-functional teams to deliver project goals
• Manage risks and ensure quality across implementations

Skills

Technical aptitude

Consulting & PM

Customer engagement

Stakeholder influence

Industry knowledge

Education

Bachelor's degree in science/tech/business

Tools

Qualtrics platform

Job description

Qualtrics is seeking a Principal Technical Customer Manager for Product & Services to lead the design, delivery and ongoing success of customer experience programs. You will partner with customers through onboarding, adoption and value realization, acting as the technology trusted advisor across medium to large-scale implementations.

You will blend customer and project management with platform adoption, working with industry verticals to drive renewals, expansion and measurable business impact.