Hybrid Technical Customer Leader - Enterprise Portfolio Growth
Gavroche
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Benefits offered by this job
Job summary
Qualtrics seeks an Analyst, Technical Customer Manager for the FSI portfolio to lead the design, delivery and ongoing success of customer experience programs. You will partner with customers across their lifecycle, acting as the technology trusted advisor and guiding medium-to-large software implementations, adoption and value realization.
You’ll blend customer management with technical execution, expanding program usage, managing risks, and driving growth while collaborating with product,
Qualifications
- 3+ years of experience with large, complex organisations to execute and advise on customer-facing programs.
- Strong technical aptitude and willingness to learn the Qualtrics platform and related technologies.
- Proven ability to plan and execute multiple projects on time and budget, with a consulting focus.
- Ability to build relationships with senior customer program owners and decision makers.
Responsibilities
- Lead cross-functional delivery teams to implement customer experience programs.
- Monitor and improve customer health, adoption, and value realization.
- Define expansion strategies and drive Net ARR growth.
- Partner with customers to align project goals and ensure timely execution.
- Maintain rigorous project tracking, risk management and quality control.
- Collaborate with internal teams to support customer outcomes.
Skills
Education
Job description
Qualtrics seeks an Analyst, Technical Customer Manager for the FSI portfolio to lead the design, delivery and ongoing success of customer experience programs. You will partner with customers across their lifecycle, acting as the technology trusted advisor and guiding medium-to-large software implementations, adoption and value realization.
You’ll blend customer management with technical execution, expanding program usage, managing risks, and driving growth while collaborating with product,
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