Technical Customer Manager - Financial Services (Hybrid)

Qualtrics; Reston (VA); Hybrid; USD 74,000 - 89,000; Full time

Benefits offered by this job

Health & Wellness

401(k) Retirement Plan

Paid Time Off

Mentorship & Growth

Job summary

Qualtrics is seeking an Analyst, Technical Customer Manager - FSI to lead the design, delivery and ongoing success of customer experience programs. You will partner with clients from onboarding through optimization, acting as a technology trusted advisor and guiding medium to large-scale enterprise implementations.

You will blend customer and project management with technical platform adoption, renewals, and expansion across verticals, collaborating with cross-functional teams to grow usage and

Qualifications

• 3+ years of experience managing large, complex customer programs that deliver measurable outcomes.
• High interest in learning the Qualtrics platform and deploying technical expertise at scale.
• Proven ability to plan and execute multiple projects on time and budget, with consulting and internal-customer experience.
• Ability to lead workshops, transfer knowledge, and communicate insights with data and metrics.
• Ability to build relationships with senior customer program owners and decision-makers.
• Understanding of industry shifts in experience management across industries.

Responsibilities

• Build and maintain strong customer stakeholder relationships to deeply understand goals and success metrics.
• Define and execute strategies for retaining, maturing and expanding customer accounts; drive Net ARR and portfolio performance.
• Develop success plans aligned with customer goals and technology roadmaps.
• Monitor customer health, platform adoption, and value realization to guide investments.
• Lead project implementations for new and existing customers with cross-functional teams.
• Conduct risk planning, monitoring, and reporting to stakeholders throughout delivery and lifecycle.

Skills

Customer management

Project management

Technical aptitude

Consulting

Stakeholder influence

Experience with enterprise software

Education

Bachelor’s degree in science, technology, engineering, or business-related field

Job description

Qualtrics is seeking an Analyst, Technical Customer Manager - FSI to lead the design, delivery and ongoing success of customer experience programs. You will partner with clients from onboarding through optimization, acting as a technology trusted advisor and guiding medium to large-scale enterprise implementations.

You will blend customer and project management with technical platform adoption, renewals, and expansion across verticals, collaborating with cross-functional teams to grow usage and