Remote Technical & Customer Experience Advisor

Transcom; Columbus (OH); Remote; USD 35,000 - 47,000; Full time

Benefits offered by this job

Health Benefits for you and your family

401(k) Investment options

Paid Vacation Time

Computer Equipment Provided

Performance-based incentives

Job summary

Transcom in Columbus, Ohio is hiring a Technical Support Agent to support customers on various technical issues for a telecommunications client. You will engage with callers, analyze technical problems, and provide solutions while working in a fully remote environment. The position requires at least a high school diploma, excellent communication skills, and the ability to multitask. Transcom offers starting pay of $17.31 per hour along with various benefits such as health coverage and 401(k) options.

Qualifications

• At least 18 years or older.
• Ability to pass a criminal background check.
• Excellent communication skills and professional demeanor.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Engage with callers, listen, and analyze tech issues.
• Navigate applications to research solutions.
• Provide step-by-step instructions while multitasking.
• Handle conflict resolution and customer frustration.

Skills

Excellent English written and verbal communication skills

Strong computer knowledge

Ability to multitask applications

Courteous and friendly demeanor

Ability to actively listen

Education

High School Diploma or equivalent

Job description

Transcom in Columbus, Ohio is hiring a Technical Support Agent to support customers on various technical issues for a telecommunications client. You will engage with callers, analyze technical problems, and provide solutions while working in a fully remote environment. The position requires at least a high school diploma, excellent communication skills, and the ability to multitask. Transcom offers starting pay of $17.31 per hour along with various benefits such as health coverage and 401(k) options.