Technical Account Manager: Implementation & Client Success

Yardi Systems, Inc.; New York (NY); On-site; USD 75,000 - 79,000; Full time

Job summary

Yardi Systems, Inc. seeks a Technical Account Manager in New York to help clients maximize software value, guide training, and streamline operations. You will build strong relationships, support implementations, and deliver thoughtful, customized solutions.

The role requires travel during the second week of employment for training and ongoing client support across our real estate platform. Strong communication and problem-solving skills are essential for success.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 2 years of technical or client support experience.
• Advanced knowledge of Yardi domain or related industry experience.
• Ability to independently manage and resolve client issues.
• Advanced technical knowledge of one or more Yardi software products.
• Knowledge of accounting practices.
• Understanding of property management and Yardi best practices.
• Proficiency with Microsoft operating and network systems, databases, or SQL/Oracle.

Responsibilities

• Lead software implementation, configuration, and deployment for clients.
• Consult with clients to understand needs and deliver customized solutions.
• Troubleshoot complex software issues and serve as technical resource.
• Collaborate across teams to identify continuous improvement opportunities.

Skills

Technical support experience

Yardi domain knowledge

Independent issue resolution

SQL/Oracle language

MS 365 / Office apps

Education

Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences

Tools

Relational databases

Job description

Yardi Systems, Inc. seeks a Technical Account Manager in New York to help clients maximize software value, guide training, and streamline operations. You will build strong relationships, support implementations, and deliver thoughtful, customized solutions.

The role requires travel during the second week of employment for training and ongoing client support across our real estate platform. Strong communication and problem-solving skills are essential for success.