Associate Technical Account Manager: Client Success

Yardi; Santa Ana (CA); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi is seeking an Associate Technical Account Manager to help clients maximize value from our property management software. You will combine technical aptitude with strong communication to support setup, troubleshooting, and daily use, delivering a smooth, successful client experience.

Expect travel during training weeks and collaboration across teams to drive client success. You’ll learn our products and industry trends while building trusted relationships and guiding customers from

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Live support via phone and email with strong debugging skills.
• Customer-focused mindset with proactive problem solving.
• Detail-oriented, process-driven, and organized in fast-paced settings.

Responsibilities

• Provide technical software support, set-up, and implementation guidance via email/phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to guide clients from setup to ongoing success.
• Share product features, best practices, and personalized guidance.
• Collaborate with teams to escalate and resolve challenges quickly.
• Continuously learn to master our products and industry trends.

Skills

Customer focus

Problem solving

Communication skills

Detail oriented

Adaptable

Teamwork

Education

Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Services

Job description

Yardi is seeking an Associate Technical Account Manager to help clients maximize value from our property management software. You will combine technical aptitude with strong communication to support setup, troubleshooting, and daily use, delivering a smooth, successful client experience.

Expect travel during training weeks and collaboration across teams to drive client success. You’ll learn our products and industry trends while building trusted relationships and guiding customers from