Associate Technical Account Manager — Client Success

Yardi Systems; New York (NY); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi Systems in New York is seeking an Associate Technical Account Manager to help clients maximize value from our property management software. You will combine technical aptitude with strong communication to support setup, troubleshooting, and daily use, delivering guided assistance via email and phone.

As part of a collaborative team, you’ll learn our product suite and industry trends, build client trust through proactive support, and share best practices.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience providing live support via phone and email.
• Strong customer service mindset and proactive problem-solving.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients across a suite of products via email and phone.
• Troubleshoot application issues and deliver effective solutions to meet client needs.
• Communicate clearly to build client trust from setup through ongoing success.

Skills

Live support

Customer focus

Problem solving

Detail oriented

Organization

Education

Bachelor’s degree or equivalent

Tools

Yardi familiarity

Job description

Yardi Systems in New York is seeking an Associate Technical Account Manager to help clients maximize value from our property management software. You will combine technical aptitude with strong communication to support setup, troubleshooting, and daily use, delivering guided assistance via email and phone.

As part of a collaborative team, you’ll learn our product suite and industry trends, build client trust through proactive support, and share best practices.