Associate Technical Account Manager — Real Estate Tech

Yardi Systems, Inc.; Atlanta (GA); On-site; USD 43,000 - 45,000; Full time

Job summary

Yardi Systems, Inc. is seeking an Associate Technical Account Manager to help multifamily clients maximize value from our property management software.

You’ll combine technical aptitude with strong communication to support setup, troubleshooting, and day-to-day use, earning client trust through proactive guidance and personalized assistance. You’ll travel for training in the second week and collaborate with cross-functional teams to deliver high-quality, solution-focused support.

Qualifications

• Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences.
• Excellent live support via phone and email.
• Proactive problem-solver with a customer-focused mindset.
• Detail-oriented and process-driven; accuracy and efficiency.
• Adaptable and fast-paced environment-friendly.
• Skilled at building strong client relationships.
• Driven to exceed expectations and deliver exceptional service.
• Quick learner with new tools and concepts.
• Naturally organized with clear task prioritization.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply communication strengths to earn client trust from setup through ongoing success.
• Share relevant product features, best practices, and personalized guidance to clients.
• Collaborate with teams to escalate and resolve challenges and deliver innovative solutions.
• Commit to continuous learning about products and industry trends to drive client success.

Skills

Customer support

Technical troubleshooting

Communication

Relationship building

Education

Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences

Job description

Yardi Systems, Inc. is seeking an Associate Technical Account Manager to help multifamily clients maximize value from our property management software.

You’ll combine technical aptitude with strong communication to support setup, troubleshooting, and day-to-day use, earning client trust through proactive guidance and personalized assistance. You’ll travel for training in the second week and collaborate with cross-functional teams to deliver high-quality, solution-focused support.