Technical Client Success Associate

Yardi Systems; Denver (CO); On-site; USD 89,544,000 - 94,014,000; Full time

Benefits offered by this job

Medical premiums

Profit sharing

Flexible work arrangements

Job summary

Yardi Systems seeks an Associate Technical Account Manager to guide clients through setup, troubleshooting, and daily use of our software across property management solutions. You’ll deliver email and phone support, problem-solve issues, and share best practices to ensure client success.

Ideal candidates have a Bachelor’s degree and strong communication, organization, and customer-service skills. Travel for training during the second week is required, with potential local or alternate locations.

Qualifications

• Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences.
• Experience providing live support via phone and email.
• Proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with accuracy and efficiency.
• Adaptable in fast-paced environments with competing priorities.
• Skilled at building relationships and earning client trust.
• Quick learner who embraces new tools and concepts.
• Naturally organized with clear task prioritization.

Responsibilities

• Provide technical software support, set-up, and implementation guidance via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust through setup and ongoing success.
• Share product features, best practices, and personalized guidance for client success.
• Collaborate with teams to elevate and resolve challenges for innovative solutions.
• Continuously learn product trends to drive client success.

Skills

Customer service

Communication

Problem solving

Quick learner

Organization

Education

Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences

Job description

Yardi Systems seeks an Associate Technical Account Manager to guide clients through setup, troubleshooting, and daily use of our software across property management solutions. You’ll deliver email and phone support, problem-solve issues, and share best practices to ensure client success.

Ideal candidates have a Bachelor’s degree and strong communication, organization, and customer-service skills. Travel for training during the second week is required, with potential local or alternate locations.