Associate Technical Account Manager: Client Success & Tech Support

Yardi Systems; Santa Ana (CA); Hybrid; USD 43,050 - 45,199; Full time

Job summary

Yardi Systems is seeking an Associate Technical Account Manager to provide exceptional technical support to clients using Yardi's property management software. You will leverage your technical skills and communication abilities to ensure clients can maximize the software's value.

This role requires a Bachelor's degree and a proactive approach to solving client issues while building strong relationships. The position offers a dynamic work environment and is ideal for quick learners who thrive on technology.

Qualifications

• Bachelor's degree or equivalent experience is required.
• Comfortable providing live support via phone and email.
• Proactive problem-solver with a customer-focused mindset.

Responsibilities

• Provide technical software support and guidance to clients.
• Troubleshoot application issues effectively.
• Share product features and best practices with clients.

Skills

Technical support

Problem-solving

Customer service

Communication

Adaptability

Education

Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Services

Tools

Property management software

Technical troubleshooting tools

Job description

Yardi Systems is seeking an Associate Technical Account Manager to provide exceptional technical support to clients using Yardi's property management software. You will leverage your technical skills and communication abilities to ensure clients can maximize the software's value.

This role requires a Bachelor's degree and a proactive approach to solving client issues while building strong relationships. The position offers a dynamic work environment and is ideal for quick learners who thrive on technology.