Strategic Technical Account Manager — Client Success

Yardi; Pittsburgh (Allegheny County); Presencial; USD 95.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Comprehensive benefits

Profit sharing

Descripción de la vacante

Yardi, a global software company, seeks motivated team players to provide consultative, implementation, system support, and professional services to a portfolio of clients. You will advise on best practices, assist end-users with daily operations and financial reporting, and act as a knowledge expert for Yardi applications.

Strong collaboration and problem-solving skills are essential. Responsibilities include identifying system issues, conducting reviews, managing software integrations, and

Formación

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry.
• Yardi domain experience and ability to independently manage and resolve client issues and requests.
• Proven collaboration with Cloud Services, development, and escalation teams.
• Independent, sound decision making and problem-solving skills.
• Excellent written and verbal communication skills.
• Client-centered commitment and focus.
• Respect and dignity toward employees and clients.
• Understanding of property management industry and best practices.
• Working knowledge of accounting practices.
• Ability to meet deadlines and manage multiple tasks in a fast-paced environment.
• Collegial, team-oriented disposition for cross-functional cooperation.

Responsabilidades

• Advise clients on best practices with Yardi products.
• Consult with software end-users on daily operations and financial reporting.
• Serve as knowledge expert and escalation point for application issues.
• Identify system issues and share revisions and best practices.
• Conduct system and business process reviews to improve productivity using Yardi.
• Coordinate software integrations, maintenance, and updates with clients.
• Research and resolve software functionality and reporting problems.
• Escalate client issues to the appropriate resources.
• Evaluate resources and software functionality to guide additional products and services.
• Collaborate with analysts, designers, programmers, sales, and marketing on client needs and training.

Conocimientos

Customer service

Communication skills

Team collaboration

Problem-solving

Decision making

Deadline management

Client-focused

Respect and professionalism

Educación

Bachelor’s degree in Business/Finance/Math/CS or related

Herramientas

HTML

Cloud Services

SQL

Relational databases

Descripción del empleo

Yardi, a global software company, seeks motivated team players to provide consultative, implementation, system support, and professional services to a portfolio of clients. You will advise on best practices, assist end-users with daily operations and financial reporting, and act as a knowledge expert for Yardi applications.

Strong collaboration and problem-solving skills are essential. Responsibilities include identifying system issues, conducting reviews, managing software integrations, and