Technical Account Manager — Client Success & Deployment

Yardi Systems; New York (NY); Presencial; USD 75.000 - 79.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical premiums paid

Profit-sharing

Flexible work arrangements

Descripción de la vacante

Yardi Systems in New York, NY seeks a Technical Account Manager to guide clients through software implementations, provide expert product knowledge, and deliver customized solutions that improve operations.

You will troubleshoot complex issues, train users, and foster strong client relationships while coordinating with internal teams to drive ongoing success. Travel is required during the second week for training.

Formación

• Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Two (2) years of technical or client support experience
• Advanced knowledge of Yardi domain or significant experience in relevant industry
• Knowledge of accounting practices

Responsabilidades

• Lead software implementation, configuration, and deployment to ensure clients get the most out of Yardi products.
• Consult with clients to understand their needs, advise on best practices, and deliver strategic, customized solutions.
• Troubleshoot and resolve complex software issues, serving as a trusted technical resource for clients and internal teams.
• Collaborate across teams to identify opportunities that drive success and continuous improvement for your assigned clients.

Conocimientos

Client support

Technical troubleshooting

Yardi knowledge

SQL/Oracle

MS 365

Educación

Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences

Herramientas

SQL/Oracle

Microsoft 365

Descripción del empleo

Yardi Systems in New York, NY seeks a Technical Account Manager to guide clients through software implementations, provide expert product knowledge, and deliver customized solutions that improve operations.

You will troubleshoot complex issues, train users, and foster strong client relationships while coordinating with internal teams to drive ongoing success. Travel is required during the second week for training.