Associate Technical Account Manager — Client Success & Tech

RXinsider LTD.; Denver (CO); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi seeks an Associate Technical Account Manager to guide clients on our property software, assisting with setup, troubleshooting, and daily use. You’ll travel for training and collaborate cross-functionally to deliver high-quality, solution-focused support and build lasting client relationships.

You will continually learn about our products and industry trends to drive client success and impact in affordable housing. Training details provided upon hire.

Qualifications

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast-paced environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools and concepts.

Responsibilities

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly elevate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Skills

Live support

Troubleshooting

Customer-focused

Detail-oriented

Adaptable

Relationship building

Quick learner

Organized

Education

Bachelor’s degree or equivalent

Tools

Yardi

Job description

Yardi seeks an Associate Technical Account Manager to guide clients on our property software, assisting with setup, troubleshooting, and daily use. You’ll travel for training and collaborate cross-functionally to deliver high-quality, solution-focused support and build lasting client relationships.

You will continually learn about our products and industry trends to drive client success and impact in affordable housing. Training details provided upon hire.