Hybrid Client Systems Specialist — 2nd‑Line Tech Support

TEKsystems; New Jersey; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off (PTO)

Job summary

TEKsystems is hiring a client systems specialist for a hybrid contract role in Somerset, NJ. The position focuses on technical support, troubleshooting software and connectivity, and providing strong customer service.

Prior customer support experience is encouraged. Responsibilities include supporting customers and staff on software and connectivity devices, providing 2nd level support, testing 3rd party devices for compatibility, and managing incident escalations.

Qualifications

• Strong customer service and communication
• Strong computer skills
• Experience with bluetooth and mobile devices preferred
• Microsoft Office

Responsibilities

• Support customers and internal staff on software and compatible products
• Support customers and internal staff on connectivity devices and 3rd party devices as they relate to connectivity with products
• Provide 2nd level support to consumers on connectivity devices and 3rd party devices as they relate to connectivity with products
• Research and test 3rd party devices for compatibility
• Handle customer and consumer calls and emails
• Software and hardware troubleshooting, announcement of system outages, basic system administration, in-depth assistance on supported software applications, problem tracking/follow-up, and delegation to other specialists for additional assistance
• Input all calls into call tracking software
• Collect and relay software information, technical problems and suggestions for improvement
• Manage incident escalations, crisis calls, and monitors questions ensuring appropriate responsiveness to customer requests/issues.

Job description

TEKsystems is hiring a client systems specialist for a hybrid contract role in Somerset, NJ. The position focuses on technical support, troubleshooting software and connectivity, and providing strong customer service.

Prior customer support experience is encouraged. Responsibilities include supporting customers and staff on software and connectivity devices, providing 2nd level support, testing 3rd party devices for compatibility, and managing incident escalations.