Product Support Specialist

TEKsystems; New Jersey; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Job summary

TEKsystems is seeking a Product Support Specialist in Somerset, NJ, offering a hybrid work schedule with 3 days remote and 2 days onsite. The role involves assisting customers with product questions, troubleshooting devices, and documenting cases.

The position pays $20/hr, with a Monday–Friday schedule from 11:30 AM to 8:00 PM EST. Ideal candidates have customer service experience in call centers or help desks, strong communication, and the ability to learn new software quickly.

Qualifications

• Customer service experience in call center, help desk, or related roles.
• Strong communication and a passion for helping customers.
• Technical aptitude and quick learner for software and device troubleshooting.
• Ability to navigate multiple applications while supporting customers.
• Experience with Microsoft Office and web-based tools.
• Recent IT/CS training graduates encouraged to apply.

Responsibilities

• Assist customers with product, software, and connectivity questions.
• Troubleshoot Bluetooth, mobile device, and application-related issues.
• Handle inbound calls and emails while delivering exceptional service.
• Document support cases and maintain accurate records.
• Work across multiple systems to research, diagnose, and resolve issues.
• Collaborate with internal teams to resolve complex technical concerns.

Skills

Customer service

Call center

Technical support

Help desk

Communication skills

Technical aptitude

Microsoft Office

Web-based tools

IT graduates

Education

IT/CS training

Job description

Product Support Specialist

Hybrid Schedule | Somerset, NJ | 3 Days Remote / 2 Days Onsite | $20/hr | Monday-Friday | 11:30AM-8:00PM EST

Ready to turn your customer service experience into a technical career? We're seeking motivated professionals who enjoy helping people, solving problems, and learning new technology. Whether you come from a call center, customer support, help desk, or recent technical education background , this role offers valuable hands-on experience with software and connected devices in a supportive team environment.

What You'll Do

• Assist customers with product, software, and connectivity questions

• Troubleshoot Bluetooth, mobile device, and application-related issues

• Handle inbound calls and emails while providing exceptional service

• Document support cases and maintain accurate records

• Work across multiple systems to research, diagnose, and resolve issues

• Partner with internal teams to elevate and resolve complex technical concerns

What We're Looking For

• Experience in customer service, call center, technical support, or help desk environments

• Strong communication skills and a passion for helping customers

• Technical aptitude and comfort learning software and device troubleshooting

• Ability to navigate multiple applications while supporting customers

• Experience with Microsoft Office and web-based tools

• Recent graduates with IT, Computer Support, Information Systems, or related training are encouraged to apply

• Strong attention to detail and ability to thrive in a fast-paced environment

Why Apply?

• Work remotely 3 days per week

• Monday-Friday schedule with no weekends

• 11:30AM-8:00PM EST shift provides flexibility for morning commitments

• Structured onboarding and paid training

• Build transferable technical support and troubleshooting experience

• Opportunity to develop skills that translate into help desk, IT support, and systems-focused careers

• Collaborative team culture with strong leadership support

• Gain experience supporting innovative technology products for a well-established global organization

Ideal backgrounds: Customer Service Representative, Call Center Representative, Technical Support Representative, Help Desk Technician, Service Desk Analyst, Product Support Specialist, IT Support Associate, Computer Support Technician, or Recent Technical Graduate.

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Job Type & Location

This is a Contract position based out of Somerset, NJ.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Somerset, NJ.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a hybrid position in Somerset,NJ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.