Tech Support Specialist - In-Store Help & Setup

Best Buy; Tucson (AZ); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Great employee discount

Competitive pay

Benefits package

Job summary

Best Buy in Tucson, AZ is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions. You will receive training and work with other agents to handle more complex repairs, while helping customers with setup and device decisions in a fast-paced environment.

The role requires at least 3 months of retail or customer service experience and a flexible schedule, including holidays, nights and weekends, with opportunities to grow through certified training and team

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Tech-savvy

Job description

Best Buy in Tucson, AZ is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions. You will receive training and work with other agents to handle more complex repairs, while helping customers with setup and device decisions in a fast-paced environment.

The role requires at least 3 months of retail or customer service experience and a flexible schedule, including holidays, nights and weekends, with opportunities to grow through certified training and team