In-Store Tech Support & Device Setup Specialist

Best Buy; Orem (UT); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Job summary

Best Buy is seeking a part-time Geek Squad Agent to be the first point of contact for technology support in our store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll gain training, set up devices, and help customers decide whether to repair or replace, while maintaining up-to-date knowledge through ongoing courses and clear communication with teammates.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Technology passion

Flexible availability

Problem solving

Job description

Best Buy is seeking a part-time Geek Squad Agent to be the first point of contact for technology support in our store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll gain training, set up devices, and help customers decide whether to repair or replace, while maintaining up-to-date knowledge through ongoing courses and clear communication with teammates.