In-Store Tech Support Specialist

Best Buy; Missouri; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy Geek Squad Agent role seeks a friendly, tech-oriented team member to greet customers and diagnose issues in-store. You’ll help customers decide whether to repair or replace devices and provide setup guidance, while coordinating with other agents to deliver efficient service.

This position requires at least 3 months of retail or customer service experience and a flexible schedule including holidays, nights, and weekends, with ongoing training and certification opportunities provided.

Qualifications

• 3 months of experience in retail or customer service.
• Passion for technology.
• Ability to adapt and learn quickly.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Customer service

Retail experience

Tech passion

Job description

Best Buy Geek Squad Agent role seeks a friendly, tech-oriented team member to greet customers and diagnose issues in-store. You’ll help customers decide whether to repair or replace devices and provide setup guidance, while coordinating with other agents to deliver efficient service.

This position requires at least 3 months of retail or customer service experience and a flexible schedule including holidays, nights, and weekends, with ongoing training and certification opportunities provided.