In-Store Tech Support & Repair Assistant

Best Buy; Florence (KY); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Florence, KY is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions for computers and devices. You will assess needs, perform basic services, and collaborate with other agents on more complex repairs to help friends and family with tech questions.

The role requires at least 3 months of experience in retail or customer service and a flexible schedule including holidays, nights and weekends.

Qualifications

• Minimum of 3 months of experience working in retail or customer service.
• Excellent communication and listening skills to understand customer needs.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing accurate next-step estimates.
• Help customers set up new devices and advise on repair vs replacement.
• Monitor service queues and provide accurate status updates.
• Maintain knowledge through certified training courses.

Skills

Customer service

Communication

Problem solving

Job description

Best Buy Florence, KY is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions for computers and devices. You will assess needs, perform basic services, and collaborate with other agents on more complex repairs to help friends and family with tech questions.

The role requires at least 3 months of experience in retail or customer service and a flexible schedule including holidays, nights and weekends.