Retail Tech Support & Device Setup Specialist

Best Buy; Midland (TX); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Midland, TX is hiring a Geek Squad Agent to be the first point of contact for technology support and solutions in-store. You will be trained to assess customer needs, perform basic services and collaborate with other agents on complex repairs.

The role requires at least 3 months in retail or customer service, a flexible schedule including holidays, nights and weekends, and a passion for technology with a problem-solving mindset.

Qualifications

• 3 months of experience in retail or customer service
• Ability to work a flexible schedule including holidays, nights and weekends
• Passion for technology and problem solving
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during check-in and checkout
• Understand technology issues by asking questions, listening and taking notes
• Help customers set up new devices and advise on repair vs replacement
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skills through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Retail experience

Customer service

Tech‑savvy

Job description

Best Buy in Midland, TX is hiring a Geek Squad Agent to be the first point of contact for technology support and solutions in-store. You will be trained to assess customer needs, perform basic services and collaborate with other agents on complex repairs.

The role requires at least 3 months in retail or customer service, a flexible schedule including holidays, nights and weekends, and a passion for technology with a problem-solving mindset.