Tech Support & Device Setup Specialist

BrassRing, LLC; Madison (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Leave of absence

Incentive pay

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions at our store. You will receive training to assess needs, perform basic services, and partner with other agents for more complex repairs.

Build knowledge through ongoing certs and stay connected with customers during service. The role requires 3 months of retail or customer service experience and the ability to work a flexible schedule, including holidays, nights, and

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Customer service

Tech enthusiasm

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions at our store. You will receive training to assess needs, perform basic services, and partner with other agents for more complex repairs.

Build knowledge through ongoing certs and stay connected with customers during service. The role requires 3 months of retail or customer service experience and the ability to work a flexible schedule, including holidays, nights, and