Tech Support Specialist I - VoIP & Video

MCI Careers; Georgia; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Job summary

MCI Careers is seeking a Technical Support Representative for its Georgia office. This role involves troubleshooting VoIP phones and data services while providing exceptional customer support. Ideal candidates should possess a high school diploma, strong communication skills, and a commitment to customer service. The company offers comprehensive training, competitive compensation, and a supportive work environment. Full-time employees are eligible for health benefits and paid time off, contributing to a rewarding career at MCI.

Qualifications

• Must be 18 years of age.
• Understand the basics of VoIP Phone systems, internet gateways, and HD video.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Troubleshoot data, video, and voice service disruptions focusing on first call resolution.
• Accurately document customer interactions.

Skills

Customer service orientation

Troubleshooting

Conflict resolution

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking a Technical Support Representative for its Georgia office. This role involves troubleshooting VoIP phones and data services while providing exceptional customer support. Ideal candidates should possess a high school diploma, strong communication skills, and a commitment to customer service. The company offers comprehensive training, competitive compensation, and a supportive work environment. Full-time employees are eligible for health benefits and paid time off, contributing to a rewarding career at MCI.