Tech Support Specialist I - VoIP & Video

MCI Careers; Mississippi; Sur place; USD 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Health Benefits

Career Growth

Fun, Engaging Work Environment

Résumé du poste

MCI Careers seeks a Technical Support representative in Mississippi to troubleshoot VoIP and data services. The role requires exceptional customer service skills and responsibilities include handling support calls, documenting interactions, and resolving technical issues. Ideal candidates should possess at least a high school diploma and strong communication abilities. MCI offers competitive compensation, comprehensive training, and diverse benefits including health coverage and paid time off.

Qualifications

• Must be 18 years of age.
• Understand the basics of VoIP Phone systems, internet gateways, and HD video.
• Ability to multi-task, stay focused, and self-manage.
• Excellent interpersonal skills.

Responsabilités

• Handle inbound and outbound contacts professionally.
• Troubleshoot VoIP Phone and internet service disruptions.
• Document customer interactions accurately and promptly.
• Provide world-class customer service.

Connaissances

Excellent organizational skills

Customer service oriented

Problem-solving

Knowledge of VoIP systems

Strong communication skills

Formation

High school diploma or equivalent

Outils

Microsoft Office Suite

Description du poste

MCI Careers seeks a Technical Support representative in Mississippi to troubleshoot VoIP and data services. The role requires exceptional customer service skills and responsibilities include handling support calls, documenting interactions, and resolving technical issues. Ideal candidates should possess at least a high school diploma and strong communication abilities. MCI offers competitive compensation, comprehensive training, and diverse benefits including health coverage and paid time off.