Tech Support Specialist I - VoIP & Video

MCI Careers; Mississippi; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Fun, Engaging Work Environment

Job summary

MCI Careers seeks a Technical Support representative in Mississippi to troubleshoot VoIP and data services. The role requires exceptional customer service skills and responsibilities include handling support calls, documenting interactions, and resolving technical issues. Ideal candidates should possess at least a high school diploma and strong communication abilities. MCI offers competitive compensation, comprehensive training, and diverse benefits including health coverage and paid time off.

Qualifications

• Must be 18 years of age.
• Understand the basics of VoIP Phone systems, internet gateways, and HD video.
• Ability to multi-task, stay focused, and self-manage.
• Excellent interpersonal skills.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Troubleshoot VoIP Phone and internet service disruptions.
• Document customer interactions accurately and promptly.
• Provide world-class customer service.

Skills

Excellent organizational skills

Customer service oriented

Problem-solving

Knowledge of VoIP systems

Strong communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers seeks a Technical Support representative in Mississippi to troubleshoot VoIP and data services. The role requires exceptional customer service skills and responsibilities include handling support calls, documenting interactions, and resolving technical issues. Ideal candidates should possess at least a high school diploma and strong communication abilities. MCI offers competitive compensation, comprehensive training, and diverse benefits including health coverage and paid time off.