Remote Technical Support Specialist – VoIP & Video

MCI; Nebraska; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Paid Training

Job summary

MCI is seeking a Remote Technical Support representative to troubleshoot VoIP phones and data gateways while providing exceptional customer service. In this role, you'll resolve various service disruptions and ensure a best-in-class experience for customers.

Applicants should have a strong customer service background, a high school diploma, and knowledge of VoIP systems. The position offers paid time off, health benefits, and opportunities for career growth within a team-oriented environment.

Qualifications

• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (30+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Troubleshoot data, video, and voice service disruptions.
• Document customer interactions accurately.

Skills

Customer service orientation

VoIP Phone knowledge

Problem-solving skills

Communication skills

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Customer Relations Management System (Remedy)

Job description

MCI is seeking a Remote Technical Support representative to troubleshoot VoIP phones and data gateways while providing exceptional customer service. In this role, you'll resolve various service disruptions and ensure a best-in-class experience for customers.

Applicants should have a strong customer service background, a high school diploma, and knowledge of VoIP systems. The position offers paid time off, health benefits, and opportunities for career growth within a team-oriented environment.