Tech Support Specialist I - VoIP & Video

MCI Careers; Missouri; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI Careers is looking for a technical support representative to assist customers with VoIP phone, data gateway, and video service issues in Missouri. The role requires strong customer service skills and the ability to troubleshoot issues effectively. Candidates must have a high school diploma and be at least 18 years old. This position offers full training and emphasizes the importance of reliability, communication, and teamwork in a fast-paced environment.

Qualifications

• Must be 18 years of age.
• Understand the basics of VoIP Phone systems, internet gateways, and HD video.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (30+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Troubleshoot data, video, and voice (VoIP Phone) service disruptions.
• Accurately document customer interaction and code the appropriate call type.

Skills

Customer service oriented

Problem-solving

Communication skills

Technical troubleshooting

Organizational skills

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Customer Relations Management System (Remedy)

Job description

MCI Careers is looking for a technical support representative to assist customers with VoIP phone, data gateway, and video service issues in Missouri. The role requires strong customer service skills and the ability to troubleshoot issues effectively. Candidates must have a high school diploma and be at least 18 years old. This position offers full training and emphasizes the importance of reliability, communication, and teamwork in a fast-paced environment.