Tech Support Specialist I - VoIP & Video

MCI Careers; North Dakota; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Fun, Engaging Work Environment

Job summary

MCI Careers is seeking a Technical Support representative for its North Dakota office. The candidate will troubleshoot VoIP Phones and High-Definition Video service, ensuring excellent customer service. Responsibilities include handling support issues, documenting interactions, and collaborating with teams for effective resolutions. Ideal candidates have a high school education, a customer service orientation, and skills in problem-solving and conflict resolution. The role offers comprehensive training and opportunities for career growth.

Qualifications

• Must be 18 years of age.
• Understand the basics of VoIP Phone systems, internet gateways, and HD video.
• Ability to type swiftly and accurately (30+ words a minute).
• Knowledge of Windows operating system.
• Must be reliable with regular attendance.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Troubleshoot VoIP Phone service disruptions.
• Document customer interactions accurately.
• Adhere to attendance requirements.

Skills

Customer service orientation

VoIP Phone troubleshooting

Conflict resolution

Problem-solving

Organization

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Customer Relations Management System

Job description

MCI Careers is seeking a Technical Support representative for its North Dakota office. The candidate will troubleshoot VoIP Phones and High-Definition Video service, ensuring excellent customer service. Responsibilities include handling support issues, documenting interactions, and collaborating with teams for effective resolutions. Ideal candidates have a high school education, a customer service orientation, and skills in problem-solving and conflict resolution. The role offers comprehensive training and opportunities for career growth.