Remote Technical Support Specialist – VoIP & Video

MCI; Georgia; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth Opportunities

Paid Training

Job summary

MCI is hiring for a remote Technical Support role focused on troubleshooting VoIP Phones, Data Gateways, and HD Video services. Candidates must possess strong customer service skills and a technical background to provide top-tier support to customers across the United States.

This position requires the ability to manage multiple tasks while maintaining excellent communication with clients. MCI offers a collaborative and engaging work environment with growth opportunities.

Qualifications

• Must be 18 years of age.
• Must be authorized to work in the U.S.
• Knowledge of VoIP systems and HD video required.
• Excellent typing speed (30+ words a minute).
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Troubleshoot VoIP, data, and video service disruptions.
• Utilize multiple systems to resolve service issues.
• Document customer interactions accurately.
• Provide world-class customer service consistently.

Skills

Customer service skills

Conflict resolution

Technical troubleshooting

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Customer Relations Management System (Remedy)

Job description

MCI is hiring for a remote Technical Support role focused on troubleshooting VoIP Phones, Data Gateways, and HD Video services. Candidates must possess strong customer service skills and a technical background to provide top-tier support to customers across the United States.

This position requires the ability to manage multiple tasks while maintaining excellent communication with clients. MCI offers a collaborative and engaging work environment with growth opportunities.