Tech Support Specialist - VoIP, Video & Data

MCI Careers; Oklahoma; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

Career Growth Opportunities

Life Insurance

Disability Insurance

Casual Dress Code

Job summary

MCI Careers is seeking a Technical Support Specialist in Oklahoma. The role involves troubleshooting VoIP Phones, Data Gateways, and HD Video issues, ensuring an exceptional customer experience. Candidates should have a high school diploma, strong problem-solving skills, and excellent communication abilities. MCI offers a supportive, engaging work environment with opportunities for growth and competitive compensation including health benefits, paid time off, and various incentives.

Qualifications

• Must be 18 years of age.
• Strong customer service skills essential.
• Ability to troubleshoot VoIP Phone systems and internet gateways.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Troubleshoot data, video, and voice service disruptions.
• Document customer interactions accurately.

Skills

Customer Service Orientation

Communication Skills

Problem Solving

Technical Troubleshooting

Organizational Skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM Systems

Job description

MCI Careers is seeking a Technical Support Specialist in Oklahoma. The role involves troubleshooting VoIP Phones, Data Gateways, and HD Video issues, ensuring an exceptional customer experience. Candidates should have a high school diploma, strong problem-solving skills, and excellent communication abilities. MCI offers a supportive, engaging work environment with opportunities for growth and competitive compensation including health benefits, paid time off, and various incentives.