Tech Support Specialist I - VoIP & Video

MCI Careers; New Mexico; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Fun Work Environment

Job summary

MCI Careers is seeking a Technical Support representative to troubleshoot VoIP Phones, Data Gateways, and HD Video service disruptions. This position requires a strong customer service background and the ability to resolve support issues efficiently.

The ideal candidate will be energetic, reliable, and dedicated to providing world-class customer service. Responsibilities include handling customer interactions and resolving technical issues through effective problem-solving.

High school diploma required, and candidates should be knowledgeable about VoIP systems and have excellent communication skills.

Qualifications

• Must be 18 years of age.
• Understand the basics of VoIP Phone systems, Internet gateways, and HD video.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (30+ words a minute).
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Troubleshoot data, video, and voice service disruptions.
• Leverage multiple systems to research service issues.
• Document customer interactions accurately.

Skills

Customer service orientation

Problem-solving

Technical troubleshooting

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Knowledge Base systems

Job description

MCI Careers is seeking a Technical Support representative to troubleshoot VoIP Phones, Data Gateways, and HD Video service disruptions. This position requires a strong customer service background and the ability to resolve support issues efficiently.

The ideal candidate will be energetic, reliable, and dedicated to providing world-class customer service. Responsibilities include handling customer interactions and resolving technical issues through effective problem-solving.

High school diploma required, and candidates should be knowledgeable about VoIP systems and have excellent communication skills.