Tech Support Specialist - VoIP, Video & Data

MCI Careers; Alabama; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Paid Training

Job summary

MCI Careers is seeking individuals for a technical support role focused on troubleshooting VoIP Phones and Data Gateways. Ideal candidates will possess strong customer service skills, be able to handle inbound and outbound contacts effectively, and demonstrate proficiency in problem-solving. The company offers a supportive environment with training, and employees can benefit from paid time off, health coverage, and career growth opportunities. This role is based in Alabama, requiring reliability and excellent communication skills.

Qualifications

• Must be 18 years of age.
• Understand the basics of VoIP Phone systems, internet gateways, and HD video.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Trouble shoot data, video, and voice (VoIP Phone) service disruptions.
• Accurately document customer interaction following policies.

Skills

Customer service orientation

Problem-solving

Communication skills

Knowledge of VoIP systems

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM Systems

Job description

MCI Careers is seeking individuals for a technical support role focused on troubleshooting VoIP Phones and Data Gateways. Ideal candidates will possess strong customer service skills, be able to handle inbound and outbound contacts effectively, and demonstrate proficiency in problem-solving. The company offers a supportive environment with training, and employees can benefit from paid time off, health coverage, and career growth opportunities. This role is based in Alabama, requiring reliability and excellent communication skills.