Tech Support Specialist I - VoIP & Video

MCI Careers; Kansas; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Paid Training

Job summary

MCI Careers is hiring for a technical support role focused on troubleshooting VoIP, data and video services. Ideal candidates will possess strong customer service skills, enjoy working in a team, and thrive in a fast-paced environment.

The position offers comprehensive training to ensure employees can provide world-class customer experience. Benefits include health coverage, paid time off, and opportunities for advancement.

Qualifications

• Must be 18 years of age.
• Understanding of VoIP Phone systems and HD video.
• Ability to evaluate and troubleshoot customer issues.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Troubleshoot data and voice service disruptions.
• Document customer interactions accurately.

Skills

Excellent organizational skills

Customer service orientation

Problem-solving

Communication skills

Conflict resolution

Technical troubleshooting

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Knowledge Base System

Job description

MCI Careers is hiring for a technical support role focused on troubleshooting VoIP, data and video services. Ideal candidates will possess strong customer service skills, enjoy working in a team, and thrive in a fast-paced environment.

The position offers comprehensive training to ensure employees can provide world-class customer experience. Benefits include health coverage, paid time off, and opportunities for advancement.